3.1: New Services and Member Feedback

Continually seek to improve the range and quality of the Academy's service delivery.

Other Information:

The Academy will continually seek to improve the range and quality of its service delivery beyond the main activities [already identified]. In this light, we should anticipate and remain responsive to member needs through the following initiatives: Develop more frequent and routinely scheduled surveys of members to identify their needs and to assess the quality of various services and activities (e.g., survey reactions to journals, website, annual meeting, the profession, etc.) Continue to move ahead with recent initiatives designed to improve the scholarship of teaching and practice (e.g., establish new theme committees; communicate information about developments in distance learning; encourage research on consulting theory and intervention, etc.) Investigate the possible enlargement of personal services to the membership (e.g. legal information on intellectual property; tenure practices at various universities; web links on AoM website; suggested accreditation procedures for AACSB, etc.) Continuously find ways to improve orientation for new members (e.g., special publications; sessions at annual conference, etc.)

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