Documents/SBACSP

Customer Service Plan

Strategic_Plan

Start: 2011-10-24, Publication: 2012-04-26

Source: http://www.sba.gov/sites/default/files/SBA%20Customer%20Service%20Plan.pdf

Submitter:

Name:Owen Ambur

Email:Owen.Ambur@verizon.net

Organization:

Name:U.S. Small Business Administration

Acronym:SBA

Description:
The U.S. Small Business Administration (SBA) acts as a guarantor of small business loans and provides management and technical assistance and contracting opportunities to small businesses. The Agency also provides disaster assistance through direct loans in communities that have undergone catastrophes with the intention of rebuilding the devastated economy and community simultaneously. Moreover, as the only federal government agency with “small business” in its name and our credibility with entrepreneurs and small businesses throughout the country, SBA is often turned to for advice and guidance beyond our specific program areas. Recognition of this reality and adapting our service offerings as an agency has been an essential component of improving customer service across our agency.