About NTEN: The Nonprofit Technology Network


Publication: 2012-12-13



Name:Owen Ambur


Name:Nonprofit Technology Network


We are the membership organization of nonprofit technology professionals. Our members share the common goal of helping nonprofits use all aspects of technology more effectively... NTEN is a 501(c)(3) organization.


  • Nonprofit Technology Professionals

  • NTEN Staff

  • Jill FarrowActing Executive Director/CFO -- Jill is a Portland native who has long volunteered for and served on the boards of nonprofits in the community, even while working in the for-profit sector. She started her career in public accounting, then served in senior finance and operational roles in industry-leading businesses in food distribution, health insurance, and banking. Jill describes herself as a humanist, mother, mentor, and friend. She's always interested in learning and loves to read (preferring nonfiction and narrative long-form journalism). Jill's continuing education includes physiology, kinesiology, and massage therapy; her special interests include foremost always her daughter, slow food, vegetarian cooking, photography, and hiking with her dogs.

  • Amy Sample WardActing Community Lead/Membership Director -- Amy's dedication to educating and supporting nonprofit and community organizations in using technology to make lasting change brought her to NTEN as the Membership Director. Whether it is by connecting individuals, organizations, campaigns, or possibilities, Amy hopes to facilitate the nonprofit technology sector transitioning into a movement-based force for positive change. She is also a blogger, facilitator and trainer having worked with groups and spoken at events in the US, UK and around the world. In 2009, she co-authored Social by Social, a handbook in using social technologies for social impact, and has contributed to various other publications about social media. She is a conversation-starter and thought-leader, writing about strategic uses of new technologies for communities and organizations on her blog and the Stanford Social Innovation Review. Previously, she served as Community Development Manager for a program area at TechSoup Global called Community-Driven Innovation, where, among other things, she managed the NetSquared program.

  • Holly RossOutgoing Executive Director -- Holly has been at NTEN since 2003, working with community members to identify the technology trends that will reshape the nonprofit sector. From ubiquitous access to technology leadership to social media, Holly has brought the wisdom of the NTEN crowd to the nonprofit sector. Now after ten years at NTEN, Holly has decided to pass on the leadership role at NTEN and explore ways to contribute to other teams committed to social good. After an interim leadership transition period, Holly will be leaving NTEN at the end of January 2013. Holly has been recognized as one of the Nonprofit Times Power and Influence Top 50 three times, in 2009, 2010 and 2011. Holly is also editor of "Managing Technology to Meet Your Mission: A Strategic Guide for Nonprofit Leaders" and has written a chapter in "Nonprofit Management 101: A Complete and Practical Guide for Leaders and Professionals," both available from Jossey-Bass Holly came to nonprofit technology after working for social change at CALPIRG and during her college days at UC Berkeley. In between meetings and emailing, Holly tries to raise her daughter and occasionally pays attention to her fabulous husband.

  • Annaliese HoehlingPublications Director -- Annaliese has been with NTEN since 2006, working to connect NTEN members with each other and with the information and resources that will help make their jobs a little (or a lot!) easier. As Publications Director, Annaliese is working to develop NTEN's research and publications that document the transformational power of technology in the nonprofit sector. She received the 2012 Publishing Trendsetter Award from the Angerosa Research Foundation in partnership with Stratton Publishing & Marketing. Annaliese came to NTEN from a literary background, with an MFA in Literary Translation (go ahead and ask her what that is, everyone else does) and an MA in English. Though she's spent plenty of time in libraries and in front of classrooms, before she came to NTEN she also found the time to co-direct a small arts-in-education program associated with the University of Arkansas in order to bring poetry and creative writing workshops to students throughout the state and co-found and edit an online journal of international literature in English translation. Both of these experiences have fostered in Annaliese an appreciation for the role of technology in social change, cultural enrichment, and free information endeavors.

  • Brett MeyerCommunications Director -- Brett joined NTEN in 2007 after 2 years working at a radio station in West Africa with the Peace Corps. As Communications Director, he shapes NTEN's collective voice to keep us focused on our mission of helping you make the world a better place - with occasional forays into cat video curation. Prior to the Peace Corps, Brett's liberal arts degrees led him to work as a freelance writer, programmer, and graphic designer after a series of jobs with technology start-up companies. He wrote an entire CMS in Perl from scratch, and while he's happy it's still running dozens of sites, he's even happier his techie background can simply inform his work at NTEN instead of inspiring object-oriented dreams. Brett has lived on 3 continents and traveled in more than 20 countries. He spends much of his free time playing soccer, but also escapes into the wilderness on frequent backpacking trips, where he and his wife Melissa continue to work on their photography portfolio.

  • Karl HedstromIT Director -- Karl joined the NTEN team back in 2006 as an AmeriCorps CTC VISTA Volunteer, and then stayed on after accepting a position as NTEN's Data and Systems Manager. After working remotely from Chicago for 3 years, he moved to Seattle in 2011 and took on a more strategic role as IT Manager. Before NTEN, Karl served as a Peace Corps Volunteer in Niger, West Africa. His focus was on community development, but he also worked in several other fields including AIDS awareness, environmental education, and small income generation. This experience allowed him to see first hand the huge impact technology can have in the nonprofit and development fields. Karl graduated from Pomona College in 2002 with a BA in Physics, and this technical background nicely complements his development experience in his role at NTEN. Outside of work, Karl keeps himself occupied with a variety of intramural sports leagues and video games, but also jumps at any chance to escape into the wilderness with his wife Anna and their yellow lab Nali.

  • Lindsay Martin-BilbreyProgram Director -- Lindsay joins NTEN from a background in program development and event planning. She loves nothing more than creating interactions and educational opportunities where people can engage and hash out innovative ideas and solutions that could change the world. Lindsay always wants to understand more about why and how your organization learns and evolves, so that she can help you find and share those talents and innovations with the larger community. Recently transplanted to the West Coast from the East Coast, Lindsay is an Oklahoma native who bleeds orange and black and firmly believes that her Oklahoma State Cowboys will win the National Championship this year. She's also a Florence and the Machine fanatic, enjoys cooking and entertaining, and swears that this year is when she'll start running again, although she currently spends more time running after her two awesome little boys and husband than out on a trail.

  • Megan KeaneCommunity Engagement Manager -- Megan is a long-time SF bay area resident with an extensive nonprofit background in community management, social media, and volunteer management. She's a problem solver and network builder passionate about connecting with people both on and offline. As Community Engagement Manager, Megan supports the NTEN community, helping others connect, learn, and make the most of technology. While she's not online, Megan can be found teaching or practicing yoga, hiking, or curling up with a good book. She's also a self-professed penguin nutcase enthusiast.

  • Brendan BlaineProgram Coordinator -- Since joining NTEN in August, 2010 Brendan has been learning everything he can about the nonprofit sector. While new to the NPTech community, he has been assembling and disassembling (much to his parents' trepidation) electronics since he was a child. He brings that love of technology with him to NTEN, where he helps connect people with the programs that will help them to learn how to use technology to further their missions and change the world. When not working Brendan can be found wearing his ridiculously oversized headphones playing video games on his custom built PC, skateboarding with friends, reading , experimenting with photography or relaxing with his wife and their menagerie of furry beasts.

  • Eileigh DoineauMembership Coordinator -- Arriving at NTEN has been a happy bend in the road for Eileigh, who comes from a background in environmental design and English literature. After a year in AmeriCorps teaching environmental education, a summer in Africa working with communities to protect local natural resources, and a master's thesis on design and community engagement, she ventured into the nonprofit realm. Though Eileigh loves to get her hands dirty out in the real world, she recognizes that technology is a transformative tool of empowerment and is delighted to be helping others make the most of it. Away from her computer, Eileigh enjoys short stories, burritos, and wilderness ramblings.

  • Heather GuichardProgram Coordinator -- Originally hailing from Seattle, Heather spent 4 years in the nonprofit sector in Washington, D.C before joining NTEN in August of 2012. While in DC, Heather worked for the American Society of Hematology in their Membership/ IT department and then in their Meetings department as a Meetings Associate. She attended college at Washington State University, where she studied philosophy pre-law and sustainable development. She was also highly active in student government at WSU, chairing 2 student organizations related to environmentalism and political engagement. Heather is excited learn and participate in all that technology can do for good in this world. She also spent lots of free time biking about DC and hiking in Virginia's Shenandoah Valley. She now spends nights and weekends exploring the city, pursuing her passion for sustainable agriculture and volunteering for Friends of Family Farmers.

  • NTEN Board of Directors

  • Amy BorgstromChair -- Associate Director of Policy, Corporation for National and Community Service, Washington, DC -- Amy Borgstrom has been Associate Director of Policy at the Corporation for National and Community Service since 2005. Prior to that she worked at the U.S. Department of Commerce Technology Opportunities Program. For almost twenty years before that, she worked to revitalize the economy of rural Appalachian Ohio through a market-based strategy and use of the Internet with the Appalachian Center for Economic Networks. She also consulted on the W.K. Kellogg Foundation's Managing Information with Rural America program, served on the Board of CTCnet, and helped found the Association for Community Networks in the last millennium. A librarian who has yet to work in a library, she has an MLS degree from Kent State University, and MA in English from Ohio University, and attended undergraduate school at Colorado College. First term runs through 2013.

  • Katya AndresenVice-Chair -- COO, Network for Good, Bethesda, Maryland -- Katya Andresen is Chief Operating Officer of the leading online charitable resource, Network for Good, as well as a speaker, author and blogger about nonprofit marketing, online outreach and social media. In addition, she teaches at American University's Key Certificate Program and serves on the board of NTEN. Katya has trained thousands of causes in effective marketing and media relations, and her marketing materials for non-profits have won national and international awards. She is the author of the book, Robin Hood Marketing: Stealing Corporate Savvy to Sell Just Causes, which has been translated into four languages. She is also a co-author featured in the book, People to People Fundraising - Social Networking and Web 2.0 for Charities. Fundraising Success Magazine named her Fundraising Professional of the Year in 2007. Before joining Network for Good, she was Senior Vice President of Sutton Group, a marketing and communications firm and a marketing consultant overseas in Ukraine. She also worked for CARE International. Katya traces her passion for good causes to the enormous social need she witnessed as a journalist prior to her work in the non-profit sector. She was a foreign correspondent for Reuters News and Television in Asia and for Associated Press and major US newspapers in Africa. First term runs through 2013.

  • Steve MacLaughlinTreasurer -- Director of Internet Solutions, Blackbaud, Charleston, South Carolina -- Steve MacLaughlin is the Director of Internet Solutions at Blackbaud and is responsible for leading how the company provides online solutions for its clients. Steve has spent more than 12 years building successful online initiatives with a broad range of Fortune 500 firms, government and educational institutions, and nonprofit organizations across the world. He is a frequent speaker at conferences and events including the Association of Fundraising Professionals (AFP), Association for Healthcare Philanthropy (AHP), Council for Advancement and Support of Education (CASE), Direct Marketing Fundraisers Association (DMFA), National Association of Independent School (NAIS), Nonprofit Technology Network (NTEN), and many other nonprofit industry organizations. Steve was been recognized by the ePhilanthropy Foundation as an ePhilanthropy Master Trainer. Steve's thoughts on leveraging the Internet were featured in the book People to People Fundraising: Social Networking and Web 2.0 for Charities and he is currently working on a new book about nonprofit management strategies that will be published in 2010. You can find his blog at: Steve earned both his undergraduate degree and a Master of Science degree in Interactive Media from Indiana University. Second term runs through 2014.

  • Jody MahoneySecretary -- Vice President, Anita Borg Institute for Women & Technology, Palo Alto, California -- Jody Mahoney, Vice President of Business Development and Strategic Partnerships at the Anita Borg Institute for Women and Technology, is responsible for the sustainability of ABI. Her expertise includes the emergence of social capital markets on behalf of nonprofits and nongovernmental organizations, fund development for social enterprises, and developing nonprofit, NGO and corporate global partnerships. Prior to joining the Anita Borg Institute for Women and Technology, Jody was Senior Director of International Development at TechSoup Global, a social enterprise based in San Francisco where she was instrumental in developing the corporate, nonprofit and NGO partnerships needed for international expansion. Prior to TechSoup Global, she held varied business development, partnership recruitment and sales management positions for technology companies. Jody holds a Bachelor in Fine Arts from Antioch College and Master in Fine Arts from Warren Wilson College, and is currently evaluating a Master's Program in International Development. First term runs through 2013.

  • Rusty BurwellBoard Member -- Vice President, Data and Technology, American Lung Association, New York, New York -- Rusty Burwell currently serves as Vice President, Data and Technology at the national headquarters of the American Lung Association in New York. His ALA career started with the Mississippi Lung Association as a Field Representative in 1983. He worked in a number of fundraising capacities at the national level starting in 1987 and moved to New York in 1992. In September 2006, he took his current position responsible for internal IT and phone operations at the ALA headquarters, the nationwide database operations center in Henderson, NV, online/web operations and other nationwide technology projects such as the centralized Sage MIP accounting system, and the Convio online platform. Second term runs through 2014.

  • Patrick CollinsBoard Member -- Chief Information Officer, The William and Flora Hewlett Foundation, Menlo Park, California -- Patrick Collins is the chief information officer and director of grants administration at The William and Flora Hewlett Foundation. In these capacities, he is responsible for all aspects of the Foundation's information technology and for the efficient flow of its grantmaking processes. He also manages the Foundation's videoconferencing grants program, which reduces travel for Hewlett employees and grantees, and a small portfolio of other grants pertaining to information technology. Before joining the Foundation in 2005, Patrick was director of information and communication services at the University of California Office of the President. There he directed the delivery of information technology services to 2,200 employees at UC headquarters and the negotiation and management of $200 million in annual information technology purchases for the UC system. Earlier in his career, Patrick directed two academic data centers: the California Census Research Data Center at UCLA and UC Berkeley, and the National Data Archive on Child Abuse and Neglect at Cornell University. He also has contributed to scholarly publications as a data analyst, statistician, and author. Patrick serves the Foundation Center's board of trustees and advisory committees for TechSoup, GuideStar, and the Council on Foundations. He received a bachelor of science degree from Cornell University and a master of business administration degree from the Haas School of Business, UC Berkeley-both with honors. Second term runs through 2013.

  • Edward Granger-HappBoard Member -- Global CIO, International Red Cross and Red Crescent Societies, Geneva, Switzerland

  • Jocelyn HarmonBoard Member -- Vice President of Development at Global Fund for Children, Washington, DC -- Jocelyn Harmon is passionate about helping nonprofits succeed online so that they can change the world! Jocelyn has worked with some of the biggest and most respected nonprofits in the U.S., including ASPCA, IFAW (International Fund for Animal Welfare), The Nature Conservancy, Defenders of Wildlife, Carter Center, American Legacy Foundation, Oceana and Meals on Wheels Association of America. Jocelyn has been a member of the "capacity-building" community for nonprofits since 2000. She started her fundraising career at the Georgia Center for Nonprofits and then became Director of Development and Communications for the National Council of Nonprofits, an association of 22,000 local charities. Prior to joining Care2, Jocelyn was Director of Business Development for InfoGroup Nonprofit where she was responsible for sales, marketing and new product development. Jocelyn is a recognized blogger and speaker on online marketing for social change. Her previous speaking engagements include workshops and presentations for American University, Howard University, Network for Good, Arthritis Foundation, BlogHer, Bridge Conference, Direct Marketing Association Nonprofit Federation, NTEN (Nonprofit Technology Network), The Arc of North Carolina, Artez Interactive, Mental Health America and more. In 2009, Fast Company recognized her as one of the "Women in Nonprofit Technology Who Rock!" Her personal blog, Marketing for Nonprofits, is top-ranked on Alltop. She also writes a bi-monthly column for Fundraising Success. First term runs through 2014.

  • Tom KrackelerBoard Member -- Vice President, Common Ground, Austin, Texas -- Tom Krackeler has spent over a decade developing web technology that enables nonprofits to acquire, engage, and retain supporters online. Tom is currently at Convio as Vice President of the Common Ground product line, a nonprofit constituent relationship management solution that Convio built on the platform from Tom joined Convio in 2007 and has also served as Vice President of Product Management where he was responsible for product strategy and planning. Prior to joining Convio, Tom was Senior Vice President of Products at GetActive Software, where he oversaw the company's engineering, product management, and user experience teams. Before GetActive, Tom worked in the nonprofit sector at the Environmental Defense Fund and as a consultant with Accenture. Tom has a BA in Political Science and Philosophy from Duke University and an MPP in Public Policy from UC Berkeley. Second term runs through 2014.

  • Lynn LabieniecBoard Member -- CEO, Beaconfire Consulting, Arlington, Virginia -- Lynn Labieniec has been helping the nonprofit sector apply technology to their business operations since 1980 and is currently the CEO of and a strategy consultant for Beaconfire Consulting. She has developed technology strategies for clients such as the Susan G. Komen Breast Cancer Research Foundation, United Way of America, Planned Parenthood, and others. Before co-founding Beaconfire, Lynn served on Commerce One's Nonprofit Leadership Team, as well as a leader within Commerce One's project management skill track. Previously, Lynn was a founding partner of RivCom Limited, in the United Kingdom, a consultancy firm specializing in applying XML technologies to knowledge and information management problems. She has also held various management positions at Blackbaud Inc. and Riverside Software Inc., with a particular focus on helping corporate and private foundations effectively implement and integrate grants management and employee gift matching software. She started her career at IBM's Corporate Headquarters in Armonk, NY. During her tenure of nearly seven years, she worked on many projects with the corporate philanthropy department, including leading the technology development of IBM's employee matching gift program. Supplemental term runs through 2012.

  • Tucker MacLeanBoard Member -- Nonprofit & Education Practice Director, Etherios, Dallas, Texas -- Tucker MacLean joined Etherios in 2012 to build and extend the Company's industry-leading cloud computing solution and implementation methodology into the Nonprofit and Education sectors. Prior to Etherios, Mr. MacLean spent over a decade at Salesforce. He began his career there as a consultant in the professional services organization. He progressed into a sales and business development role before taking on leadership responsibilities in the nonprofit and social change community in 2006. During his tenure he created an innovative discounted pricing model for nonprofit and education organizations, and was most recently VP of Customer Success for the Foundation. In that role he oversaw partner programs, as well as the adoption and use of Salesforce CRM by more than 13,000 nonprofit organizations. Mr. MacLean's business passion is all about leveraging technology and new technologically-advanced delivery models to drive operational efficiencies and social advancement. Outside of work, he enjoys spending time outdoors with his wife and two young daughters. Mr. MacLean holds a BA in Economics from Trinity College in Hartford, CT. First term runs through 2013.

  • Richard K. RappleyeBoard Member -- VP Administration, The Kresge Foundation, Troy, Michigan -- Dick Rappleye has been with The Kresge Foundation for 8 years as both a Program Officer and now as the VP of Administration. He was previously with the C.S. Mott Foundation for over 20 years, where he served as Vice President & Treasurer (CFO) and Vice President Field Services. He has served on boards of publicly held companies and a bank. He is currently a member of the Board of the Michigan State Bar Foundation and serves on various boards of nonprofit organizations. He earned an MBA at the Wharton Graduate Division of the University of Pennsylvania, and a Bachelor's Degree from Miami University, Oxford, Ohio. More recently, he received a Master's Degree in religious studies at the University of Detroit-Mercy. First term runs through 2014.

  • Nancy SchwartzBoard Member -- President, Nancy Schwartz & Co., New York, New York -- Nancy E. Schwartz helps nonprofits succeed through effective marketing and communications as the publisher of the Getting Attention blog and e-newsletter (, and as President of New York City-based Nancy Schwartz & Company (NS&C). Nancy and her team at NS&C provide marketing planning and implementation services to organizations as varied as the Corporation for Supportive Housing, Robert Wood Johnson Foundation, National Association of Mothers' Centers (NAMC), The New York Botanical Garden and the National Campaign for the Prevention of Teenage Pregnancy. NS&C specialties include branding, communications planning, message development, online communications innovations (she stays way ahead of the curve to put these tools to work for clients ASAP) and developing revenue streams for nonprofit organizations. Second term runs through 2014.

  • Eileen TwiggsBoard Member -- Vice President of Health Information Technology and Business Initiatives, Planned Parenthood Federation of America, New York, New York -- Eileen Twiggs is the Vice President of Health Information Technology and Business Initiatives for Planned Parenthood Federation of America (PPFA). In this role, Eileen sets comprehensive national strategy for technology-enabled healthcare and business initiatives, including federation-wide deployment of standardized practice management and electronic health record systems, development of a national data warehouse for clinical quality and business intelligence, shared services for back office functions, telemedicine, and online health services. Eileen is committed to ensuring that Planned Parenthood providers are successful in their deployment of health information technology as a means of improving and evolving all aspects of health care delivery and that Planned Parenthood patients have access to tools and resources that allow them to be active participants in their own health. In her nine plus years at PPFA, Eileen also served as an Associate General Counsel and the National Director of Information Systems and Strategy. Before joining Planned Parenthood in April 2003, Eileen served as General Counsel and Vice President of Operations at Thaumaturgix, Inc., a technology consulting firm, and as an Associate at Cravath, Swaine & Moore law firm in New York, NY. Eileen holds a B.A. in Computer Science from Hunter College, and a J.D. from Yale Law School. First term runs through 2014.

  • NTEN Board Members Emeritus* Barbara Chang, NPower NY * Gavin Clabaugh, Charles Stewart Mott Foundation * Ami Dar, * Lauren-Glenn Davitian, CCTV * David Eisner, Corporation for National and Community Service * Phil Ferrante-Roseberry, TechSoup Global * Reg Foster, IBM * Michael Gilbert, The Gilbert Center * Sheeraz Haji, Cleantech Group * Bill Lester, EngenderHealth * Marc Osten, Consultant * Randall Pinkett, BCT Partners * Michael Schreiber, GBCHealth * Jillaine Smith, Grantmakers for Organizational Effectiveness * Vince Stehle, Surdna Foundation