Deliverable D1.1 - Network White Policy Paper


Start: 2011-09-16, Publication: 2011-11-05


This project handbook aims to facilitate the efficient and effective operation of the NETEUCEN network project. The handbook’s sub-title helps the reader to understand better its purpose “NET-EUCEN Policies, Rules and Operating Procedures” It complements the contractual framework (Contract, Annex I and other guidelines) and describes the project structure and parties, communications, working methods, quality control and deliverable development, administration and reporting, and project meetings. This initial version may be updated as the project progresses and lessons are learned. The use of this document is specifically targeted to entering organisations that shall accept all the statement rules as first step in the network. The document describes the network scopes and management, with the specifications for network enlargement thanks to the inclusion of associated members. General behaviours, rules, policies and activities are described as well as the role of different partners’ categories. Communication and acknowledgement rules are described for each awareness activity An appendix “Introducing the NET-EUCEN network” is provided for awareness and marketing purposes, being the front-document that interested Organisations shall read to check and evaluate the network membership.

This project is funded under the ICT Policy Support Programme (ICT PSP) as part of the Competitiveness and Innovation Framework Programme by the European Community. The authors wish to acknowledge the Commission for their support, the efforts of the partners and the contributions of all those involved in NET-EUCEN.


Name:Owen Ambur


Name:Network of European Stakeholders for Enhance User Centricity in eGovernance


NET-EUCEN, the “network of European stakeholders for enhance user-centricity in eGovernance”, is a network of subjects all interested in the enhancement of the application of the user-centricity paradigm in Europe and shall be seen as a multidisciplinary eGovernment Community. NET-EUCEN has to be intended as a network of entities producing guidelines for usercentricity and assessed scenarios for innovative service provision in the field of S4U. As suggested by the title, the members of the network are Organisations; the network is composed by the whole supply chain and holds the capability to understand the technological and adaptability level of each existing solution, as well as the compliance with the actual needs and requirements for a user-centred vision. All the members share a mission: engage people and providers in defining and using innovative high added-value services enabling the fruition of public and private facilities. The NET-EUCEN network is built by 7 main kinds of participant Organisations. [Identified as stakeholders below.]


  • Francesco NigliaAuthor, Innova

  • Paul KiddAuthor, Cheshire Henbury

  • Laura SchinaAuthor, Innova

  • Richard TeddContributor, Birmingham City Council

  • Louise Birch RileyContributor, In-Jet

  • Ryan DebattistaContributor, MITA

  • Viorel GafteaContributor, eDATA

  • Euripides LoukisContributor, University of Aegean

  • Lasse BertzenContributor, University of Vestfold

  • Public AdministrationsPublic Administrations which up to date the consortium in the latest policy developments in the area of ICT, eGovernment and Policy Modelling application and for partnership agreements, search for partners. The main reason to include PAs is to fully cover the value chain of S4U services with users and providers.

  • Technology Transfer CompaniesTechnology Transfer Companies, which are the “glue” for the growing network and as “bridge” for the bilateral communication and assessment of developed scenarios. They provide new added value services based on best practices and knowledge in implementing ICT solutions or strategies. While all companies help sharing experiences, knowledge and good practices in ICT solutions and networking, each consulting company is an expert in a very specific area.

  • IndustriesIndustries which are the main developers and providers of off-the-shelf or customisable solution for users and service providers, public or private. They act as technology analyst and support the scenarios in terms of analysis of technical feasibility.

  • UniversitiesUniversities and Research Centres, which give support both in methodological approach toward the easy implementation of ICT solutions within the public governance and user communities, and more high level research solutions.

  • Research CentresResearch Centres, specifically, input with their knowledge in state-of-the-art technology and potential foresight for scenarios development. They provide the consortium with transferable technology, research or hand-made solutions for providers and users, “giving” both advice and technology.

  • eGovernment Policy Maker OrganisationseGovernment Policy Maker Organisations, including both public and private Institutions having specific knowledge of the issues related to user centricity in eservices (S4U) in their countries and at European level, as well as data protection Authorities. Their role is focused on the analysis of the best practices, the identification of R&D paths and scenario assessment, also at local level.

  • Behavioral and Cultural Policy Maker InstitutionsBehavioral and Cultural Policy Maker Institutions, including both public and private organizations able to understand and analyse the users’ needs; they are involved in the scenarios analysis and guidelines outlining.

  • User AssociationsUser Associations, including User Communities, mainly taking part to the IDONbased events to build potential scenarios as well as to assess them through the web campaign.

  • NEPEGIn addition, the NET-EUCEN is supported by a board of experts, the so-called Net-Eucen peer review group: NEPEG - Expert, user behaviour analyst, psychologist, cultural mediator; this is the only category including physical persons. Experts are asked to release a short interview and to provide a peer review of the documentation produced by the network as well as to contribute in the guidelines definition