Documents/EPACSP

Customer Service Plan

Strategic_Plan

Start: 2012-12-30, Publication: 2012-04-29

Source: http://www.epa.gov/open/EPACustomerServicePlan2011.pdf

Given the wide scope of our mission and goals, providing excellent customer service is mandatory. We are expanding our networks of customers and partners, and developing new tools to promote more effective dialogue and input. We have begun a new era of outreach at EPA and seek to include a broader range of people and communities in our work and expand our engagement with communities, including those historically under-represented in our decision making process. With this critical and diverse group of stakeholders in mind, this Customer Service Plan focuses on ensuring customers’ access to easy to use and understand information while reducing transaction costs. In support of Executive Order 13571, EPA will focus on 4 key areas over the next year: Signature Initiative: e-Rulemaking; Service Area 1: Streamlining Grant Management and Improving Timeliness of Award; Service Area 2: Pesticide Re-registration/Maintenance Fee; Service Area 3: OneEPA WebSite

On April 27, 2011, President Obama signed Executive Order 13571 requiring agencies to develop customer service plans that identify implementation steps for their customer service activities, including a "signature initiative" that uses technology to improve the customer experience. The customer service plans are externally focused and identify 3-5 initiatives that will allow the Agency to deliver services more efficiently. EPA’s Customer Service Plan identifies a set of key initiatives that will advance our efforts to streamline service delivery and increase public access to information and answers. Addressing today’s complex environmental issues requires that EPA work transparently and cooperatively with customers to ensure that we meet the Agency mission: to protect human health and the environment. To be successful, we rely on effective relationships with a wide range of customers and partners in transforming how we perform our mission and accomplish our five strategic goals: * Taking Action on Climate Change and Improving Air Quality * Protecting America’s Waters * Cleaning Up Communities and Advancing Sustainable Development * Ensuring the Safety of Chemicals and Preventing Pollution * Enforcing Environmental Laws

Submitter:

Name:Owen Ambur

Email:Owen.Ambur@verizon.net

Organization:

Name:Environmental Protection Agency

Acronym:EPA