Customer Service Plan


Publication: 2012-04-30


As required by Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, the Department will focus on four key service areas over the next year: implementation of the National Training and Education Resource as a next generation web-based learning platform; improvement of the Departmental Directives portal; development of EnerDat as a model to convey energy data; and website reform through the consolidation and reorganization of DOE websites. DOE’s customer service initiatives will work to ensure that the Department’s customers have timely access to accurate and effective information and services, which are provided in an efficient and courteous manner.

DOE will utilize open platforms and commercial standards, giving internal and external stakeholders better access to the resources they need while reducing costs and streamlining operations. . Securing feedback and support from key customer groups will allow program and support offices within the Department to better tailor their services to the needs of their customers and maximize efficiency while creating high quality products. In this challenging fiscal environment, these initiatives largely build upon current programs and existing efforts to improve customer service. The new initiatives selected for the coming year have identified ways to secure the necessary resources for successful implementation. As we continue to enhance the Department’s customer service initiatives, our plan will be updated to reflect those efforts... You can join the conversation at, on Twitter @Energy or send an email to


Name:Owen Ambur


Name:U.S. Department of Energy


The U.S. Department of Energy (DOE) strives to ensure America’s security and prosperity by addressing its energy, environmental, and nuclear challenges through transformative science and technology solutions. Through this work, the Department serves a range of internal and external customers including DOE’s employee and contractor workforce, students, scientists and researchers, businesses and other branches of federal, state and local government, among many others. With this diverse audience in mind, the Department of Energy’s Customer Service Plan focuses on improving customers’ access to user-friendly, effective information and resources.


  • Steven ChuU.S. Secretary of Energy